Omnichannel conversation
Continue a claim conversation through SMS or a secure web experience without splitting the customer history.
Kiso Claims
One claim. One conversation. Complete context.
Give adjusters a claim-centered workspace for customer messaging, secure evidence, participants, assignments, and decisions—while claimants use the channels they already understand.
Fewer handoffs
Keep the conversation with the claim.
When messages live in personal inboxes, evidence arrives through ad hoc links, and decisions sit in separate tools, the adjuster has to reconstruct the truth. Kiso makes the claim the center of the work.
- Claim-scoped conversations across SMS and secure web messaging
- Participants, adjusters, collaborators, teams, and controlled visibility
- Statuses, assignments, transfers, exposures, and tagged messages
- Transcript exports and an auditable access history
ClaimCLM-2026-1842
In reviewOperational depth
Communication is only useful when it can drive the next action.
Kiso connects each interaction to the people, evidence, exposure, and status it affects. That gives managers a clearer operation and adjusters less administrative reconstruction.
Evidence collection
Issue short-lived upload links, scan incoming files, preserve originals, and provide controlled access to claim media.
Assignment and teams
Assign ownership, bring in collaborators, transfer work, and keep private internal context separate from claimant messages.
Claim record
See status transitions, participants, messages, files, access, tags, and administrative events in one operational timeline.
Exposures and resolution
Track configurable exposure types through assignment, resolution, and reopening without losing the communication around them.
Human-governed assistance
Use AI-assisted suggestions where they help organize work while keeping decisions, edits, and accountability with your team.
For the whole claim
One experience for the people inside and outside your organization.
No new app to learn.
Text naturally, follow secure links, upload evidence, and receive updates from a phone or browser.
Less searching. More context.
Work from the claim timeline with templates, internal notes, participants, evidence, and clear ownership.
See the operation.
Review volume, usage, status, assignments, expenses, and close activity from shared operational data.
Configured to the operation
Your lines, teams, statuses, brands, and workflows—not ours.
Manage brands, lines of coverage, statuses, exposure types, teams, and templates at the organization level.
Connect Kiso Claims with eSign when a claim needs a document completed—not another disconnected process.
Discuss your workflow